Effective Date: 1st March 2022
This website “www.thekaseproject.com” belongs to the company under the name “TheKaseProject” doing business as “Travel Agency“.
Name: TheKaseProject
Travel Agency’s Activity: Provision of travel & other tourist services (hereinafter referred to as “Travel Services“)
Travel Agency Registered Offices:Kokkinaki 40-Kifisia-Athens
E-mail:info@thekaseproject.com
VAT: 801760086
Phone Number: +302104122250
The use of the Website and your purchases on it are determined and governed by the terms and provisions below (the “Terms”) and the general terms of participation in organized trips (the “Booking Conditions”). Before using the Website, please read carefully and make sure you have understood and agree with said provisions, rules, declarations and provisions, since further use of the Website and your navigation on the Website implies your explicit and non-provisional acceptance and agreement.
If you do not agree with all the Terms, then you are not permitted to access the Website and use it. In any case, as users/visitors of our Website (“Users“), you declare that you unconditionally accept your commitment, as is clear from the terms and you fully comply with them.
These Booking Conditions are governed by and construed in accordance with all European and national laws on consumer / traveler protection and electronic commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including, without limitation, Law 2251/1994, as amended from time to time, Presidential Decree 131/2003 (transposition of Directive 2000/31/EC on e-commerce), Directive 2011/83 / EU on consumer rights, Directive 2013/11/EU on alternative dispute resolution for consumer disputes, Regulation 524/2013 on online dispute resolution for consumer disputes, the provisions of the Civil Code on sale (513 seq.), Law 393/1976 on the establishment and operation of tourist agencies, EU Directive 2015/2302 on package travel and linked travel arrangements, the Presidential Decree 7/2018 (incorporating EU Directive 2015/2302), Law 4070/2012 on Electronic Communications, Transport, Touristic Investments , the Consumer Code of Conduct and the Consumer Code of Conduct for Electronic Commerce (“Applicable Laws“).
The Travel Agency guarantees the quality, completeness and validity of the information provided on the Website, and the accuracy of the specifications regarding the suggested Travel Services.
Within the context of good faith, the Travel Agency assumes no responsibility for any technical or typographical errors, which may have occurred inadvertently or due to the suspension of the Website operation due to force majeure.
In no event shall the travel agency be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if the travel agency has been preciously advised of the possibility of such damages, arising out of or in connection with the use, inability to use or performance of the information, services and materials available from this website.
If the above limitation of liability cannot apply, the Travel Agency shall be solely responsible for gross negligence and fraud in the event of delay in providing information and services provided through the Website.
The Travel Agency bears no responsibility for any technical issues which the Users may face when trying to access the Website or during their browsing on it, which are related to the performance or compatibility of their own infrastructure with the Website. In addition, the Travel Agency bears no responsibility for the actions or omissions of third parties, and in particular for unfair third party’s interference in the services and/or information which are provided through the Travel Agency’s platform. Wherever the current website contains links to third party websites, the Travel Agency is not responsible for the contents of those websites, or any harm caused to the user by those sites. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusion may not apply to you to the extent such jurisdiction’s law is applicable to these Terms.
Unless otherwise specified, the Website is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any of the text, illustrations, logos or communications/newsfeed featured or displayed on the Website including without limitation text, graphics, photographs, images, moving images, sound, information, software, products or services and the arrangements thereof (“Content“), except as expressly permitted hereunder. The Users of the Website accept and commit to not using the Travel Agency’s Website to send, transmit, publish or in any other way transmit illegal, damaging, threatening, racist, insulting, annoying, libelous, slandering, vulgar, immodest, or harmful to minors’ contents. You agree not to collect and/or use any product descriptions, images, listings or prices except for your own personal noncommercial use or to communicate with us. In addition, visiting and performing transactions through the Website must be for personal and private use, solely for legal purposes and in a manner which does not restrict or prevent third parties from using it. The User is obliged to use the Website in accordance with the law and the current Terms, and to not proceed with actions or omissions which may cause the Website damage or underperformance, or which may place the provision of services in jeopardy.
Please note that the above limitation of liability applies only to the use (or inability to use) of the Website. Regarding the responsibility of the Travel Agency for the online reservation and execution of Travel Services, the Terms of Participation shall apply.
Our Travel Agency’s logo, as well as other content displayed in the Website, might be subject to intellectual property rights and are not to be used for any kind of purpose without our prior written consent.
The Travel Agency holds the copyrights and intellectual property rights of this Website ‘s contents, which either belong to the company or the Travel Agency has acquired the legal rights to use them. The name and all trademarks, logos and all graphic designs depicted on the Website are the Travel Agency’s property.
It is prohibited to republish, reproduce, use or transmit the texts, images, graphics, logos and any other content of the site, in any manner or means for commercial or other purposes without the prior written permission of Travel Agency. The only permitted use of the above is personal information and use.
The User and Travel Agency shall comply with all applicable data protection and privacy laws and regulations in the performance of its obligations set out under these Terms, including the EU General Data Protection Regulation 2016/679 (“ GDPR ”), Law 4624/2019, in each case including all other successor legislation and regulation thereto (“ Data Protection Laws ”).
Travel Agency processes personal data (as such term is defined in the Data Protection Laws) which collects as a data controller (as the term is defined in the Data Protection Laws) in the course of providing the Travel Services. Where data is processed by Travel Agency as a data controller, such processing is carried out in accordance with Travel Agency’s Privacy and Cookies Notice.
Please click on our Privacy Policy or Cookie Policy if you would like to learn more.
To the extent permitted by law, the Terms shall be governed by and interpreted in all respects in accordance with the substantive laws of Greece. You agree that except as specified herein, any disputes directly or indirectly arising out of or relating to the Terms or the Website shall be resolved exclusively in the courts of Athens, Greece. You hereby irrevocably consent to such venue and to the exclusive jurisdiction of any such court over any such dispute.
The Travel Agency reserves the right to modify or change the contents of the Website at any time without prior notification to the Users.
We may also amend these Terms at any time by posting the amended terms on the Website. Our right to amend the Terms includes the right to modify, add to, or remove terms. The Travel Agency notifies Users through the current Website when there is any change in the Terms. Any modification or change does not affect and does not apply to transactions which have already been placed. The visitors/Users agree to act in accordance with good faith and fair dealing and bear the responsibility to check regularly whether these usage terms have been modified if they re-visit the Website. Your continued access or use of our services constitutes your acceptance of the amended terms. The Terms and conditions of using the Website, and of the transactions executed through it, do not contradict provisions of the mandatory laws of Greece.
If any section or sections of these Terms are held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, such holding shall not in any way affect the enforceability of the remaining sections.
If these Terms do not address your question or you wish to report any problem regarding the Website or its contents, please contact us as follows:
By mail:
E-mail:info@thekaseproject.com
Phone Number:+302104122250
Booking Conditions
Date of Implementation: Valid from 1 March 2022
Name: TheKaseProject
Travel Agency’s Activity: Provision of travel & other tourist services (hereinafter referred to as “Travel Services“)
Travel Agency Registered Offices:Kokkinaki 40-Kifisia-Athens
E-mail:info@thekaseproject.com
VAT: 801760086
Phone Number:+302104122250
Before booking one of our packages/ travel services that we provide through the Website as a consumer of Travel Services (hereinafter the “Traveler“), please read carefully the following general terms of participation in organized trips (hereinafter referred to as “Booking Conditions“), which, together with any information and other recommendations provided to you, constitute our package travel contract. Participation in any organized trip of our Travel Agency requires a careful reading of the program of the particular trip and means the unconditional acceptance by the Traveler of the Booking Conditions. The Booking Conditions provide general information about the packages offered for sale, as well as the rights and obligations of the parties. For specific information about each trip organized separately (destinations, prices, days and times of departure/arrival and return, intermediate stops/connections, modes of accommodation, lodging / tourist category of the accommodation, meals provided, visits etc.), you should consult the current program and price list. The travel programs are valid for the period stated on the Website (including any changes, corrections and travel information that are binding on all travelers).
The company under the name “…” doing business as “…” is a travel agency, a member of the Hellenic Association of Travel & Tourist Agencies HATTA (HATTA member number: …) registered with the Greek National Tourism Organization (EOT) under number (MHTE) … and with business registration number: … ( “Travel Agency”, “us”, “us” or “us”). The Travel Agency provides exclusively online travel services.
The Booking Conditions are governed by and construed in accordance with all European and national laws on consumer / traveler protection and electronic commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including, without limitation, Law 2251/1994, as amended from time to time, Presidential Decree 131/2003 (transposition of Directive 2000/31 on e-commerce), Directive 2011/83 / EU on consumer rights, Directive 2013/11/EU on alternative dispute resolution for consumer disputes, Regulation 524/2013 on online dispute resolution for consumer disputes, the provisions of the Civil Code on sale (513 seq.), Law 393/1976 on the establishment and operation of tourist agencies, EU Directive 2015/2302 on package travel and linked travel arrangements, the Presidential Decree 7/2018 (incorporating EU Directive 2015/2302), Law 4070/2012 on Electronic Communications, Transport, Touristic Investments, the Consumer Code of Conduct and the Consumer Code of Conduct for Electronic Commerce (“Applicable Laws“).
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you enjoy all the rights which are granted to travelers when buying packages. The Travel Agency is fully responsible for the proper execution of the package as a whole. In addition, as required by law, the Travel Agency provides available protection to refund you the amounts you have paid and, if the carriage is included in the package, to secure your return should it become insolvent. For more information on basic rights under Directive (EU) 2015/2302 click here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302 (Αnnex I).The provisions of the abovementioned Directive shall not apply to packages covering a period of less than 24 hours, unless an overnight accommodation is included.
Finally, you have all the rights set forth in Applicable Laws regarding consumer’s protection in electronic commerce (e-commerce).
Booking of travel packages is exclusively made through the Travel Agency Website https://www.thekaseproject.com
Applying for a travel package through the Website (via the “BOOK NOW” field) is an online electronic declaration of intent addressed to the Travel Agency in order to participate in any of the proposed trips listed on the Website. When you submit a registration request for a trip, we will send you an automatic confirmation email containing the details of your registration request. The contract for the selected Travel Services is concluded when we send you a confirmation via e-mail for the online payment accompanied by a confirmation of participation in the trip (voucher) with detailed description of the Travel Services. The contract of sale is concluded with the Travel Agency.
The reservation of the requested Travel Services requires: (a) the payment of the advance payment or the entire amount by credit / debit or prepaid card and (b) the unconditional acceptance and compliance with these Booking Conditions. The right to participate to the trip is guaranteed upon payment of the full amount of the Travel Services plus all applicable charges, within the period provided in the corresponding automated e-mail cancellation notice. The Traveler who represents his family or team is obliged to inform all his fellow travelers of the details and conditions of the trip. Travelers who participate through a third party, have the same obligations as their representative who registered them on the trip, and the Travel Agency makes available, at their request, any relevant information.
Payment is made exclusively online by credit / debit card.
Payment by credit / debit card is done via the “Redirection” method in the web banking of NATIONAL BANK OF GREECE. The e-shop of the Travel Agency accepts all VISA and MASTERCARD credit cards. Transactions that take place online are protected by top security systems of NATIONAL BANK OF GREECE. Detailed instructions are set out in Section 14 herein.
You have the right, upon reasonable prior notice addressed to the Travel Agency, and at the latest, seven (7) days before the start of the package, to transfer the package travel contract to a person who satisfies the conditions set forth in the Booking Conditions.
The transferor and the transferee shall be jointly and severally liable for the payment of the balance due, as well as for any additional fees, charges, or other costs arising from the transfer. In this case, the Τravel Agency shall inform the transferee of the actual cost of the transfer which will be calculated on the basis of any additional fees, charges or other costs incurred by the Travel Agency in connection with the transfer.
7.1 Without prejudice to Article 7.4 of this Section, the Traveler may terminate the contract at any time prior to the start of the package. If the Traveler terminates the contract under this section, he or she may be required to pay a reasonable and justified termination fee to the Travel Agency. The cancellation charges per person, depending on the time of cancellation, are calculated on the basis of the expected cost savings and income from alternative deployment of the travel services and are as follows:
At the Traveler’s request, the Travel Agency shall provide a justification for the termination fee.
7.2 The Traveler has the right to terminate the package travel contract before the start of the package without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination. In the event of termination of the package travel contract under this paragraph, the Traveler shall be entitled to a full refund of any payments made for the package, but shall not be entitled to additional compensation.
7.3 The Travel Agency may terminate the package travel contract and provide the Traveler with a full refund of any payments made for the package, but shall not be liable for additional compensation, if: (a) the number of persons enrolled for the package is smaller than the minimum number stated in the contract and the Travel Agency notifies the Traveler of the termination of the contract within the period fixed in the contract, but not later than:
(i) 20 days before the start of the package in the case of trips lasting more than six days;
(ii) seven days before the start of the package in the case of trips lasting between two and six days;
(iii) 48 hours before the start of the package in the case of trips lasting less than two days; or
(b) the Travel Agency is prevented from performing the contract because of unavoidable and extraordinary circumstances.
7.4 From the initial submission of the Traveler’s registration to a trip up to fourteen (14) calendar days after the confirmation of the start date of the Travel Services, the Traveler is entitled to withdraw from the Travel Services.
7.4.1 Such withdrawal can be without any reason and free of charge and can be submitted in writing or electronically. The Travel Agency is obliged to send confirmation of receipt of a notice of withdrawal upon receipt.
7.4.2 Effects of Withdrawal
iii. Payments will be refunded within one (1) month at the latest.
8.1 The Website quotes availability information for each trip. Apart from this information, we cannot be more specific about availability. As we process your registration request, we will notify you by email as soon as possible if any travel package is unavailable.
8.2 All rates include VAT. The price of the trips is mentioned in our current pricelist. Travel prices are calculated on the day that the pricelist is issued, based on the cost of Travel Services, the cost of fuel or other sources of energy, the applicable fares / surcharges, any taxes or fees, the foreign currency exchange rate € (Euro), as well as any other cost factors (e.g. minimum number of participants, etc.). Our Travel Agency reserves the right to adjust prices when the above cost factors change. In particular, the price of the trip can change at the latest 20 days before the start of the package, which means 20 days before the beginning of the performance of travel services included in the package. Any price increase will be communicated to the Traveler in a clear, comprehensible manner and with a justification for that increase.
After the completion of the registration on a travel package, prices can only increase as a direct consequence of changes in:
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources.
(b) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
(c) the exchange rates relevant to the package.
If the price increase exceeds 8 % of the total price of the package, then the Traveler may, within three (3) days of notification of the price increase:
(b) terminate the contract without paying a termination fee.
If the Traveler terminates the package travel contract for the above-mentioned reason, then the Traveler may accept another package of equivalent or higher quality.
The Travel Agency undertakes to coordinate and execute the best possible travel arrangements available to Travelers. In any case, and after having used all means of diligence and care, the Travel Agency shall not be held liable for inaccurate actions and omissions of third parties and its affiliates, as well as for emergencies, such as cancellations, delays or itinerary changes of various modes of transport (airplanes, ships, trains, etc.) or in the event of a blockade (“embargo”) due to terrorist acts, strikes and other causes of force majeure. The Travel Agency may not anticipate or control any delays in charter flights or ships for technical or meteorological or other reasons.
It is noted that the Travel Agency is unable to anticipate or control circumstances that are beyond its sphere of influence and may lead to travel cancellation. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, meals not included in the trip program or inappropriate hygiene due to external factors, injuries or hardships, terrorist acts, hijackings, earthquakes, climate, fires, toxic infections and any other state of emergency or force majeure. In the above cases, the Travel Agency bears no responsibility for any damage caused by them, but will make every effort to support and take care of the Travelers in any way without this constituting admission of any liability or obligation to cover extraordinary expenses, which, as applies to force majeure cases, should be covered by the Travelers themselves.
Reasonable complaints during the trip must be reported immediately and on-site to the attendant (or, if not, to our Travel Agency), and to the service provider in writing. If the problem identified cannot be resolved locally after your return from the trip, you must file a written complaint within 10 working days with our office, along with any documents or other supporting evidence. After expiration of the 10-day period, our Travel Agency is under no obligation to respond to any requests. In the event of losses due to non-performance or defective performance of package travel benefits, the Traveler’s compensation is limited as provided in the binding international conventions that govern those benefits. Compensation based on non-performance or defective performance of package travel benefits is limited to no more than three times the total package price per person.
Upon completion of your trip, the Travel Agency will issue the relevant tax documents, which are sent to the Traveler electronically at his/her email address.
Travelers undertake to act properly and to comply with the program of the trip and instructions of escorts or guides. Travelers are required to arrive on time for the various activities of the program (transport, guided tours, excursions, meals, etc.). If the delay or inconsistency of the Traveler results in the loss of an excursion, transport or other service offered, the Traveler must reconnect with the group at its own risk and expense, with no right for refund of the lost service or for the whole journey, if he/she fails to reconnect. The Travel Agency will make any effort to assist him/her, without undertaking any obligation or liability.
Arrival at departure point should be at least 15 minutes (15΄) prior to departure.
If a Traveler on his/her own decision discontinues his / her journey and leaves the group, he / she is not entitled to any further service or indemnity and the responsibility and costs of any travelling out of the group are solely borne by him / her. Likewise, the Travel Agency bears no responsibility for organized travel services that were not provided to the Traveler because of his/her negligence or liability due to his/her illness or unexpected accident. Travelers are responsible for the actions of their children and must supervise them continuously throughout the journey for their safety and behavior.
All information pertaining to the categorization or classification of hotels and accommodations listed in the program of the trip is in accordance with the applicable tourism laws of each country for the classification of hotels and lodgings which may vary from country to country. The rooms are usually delivered between 14:00-16:00 on the day of arrival and should be vacated by 10.00 to 12.00 noon on the day of departure (depending on each hotel’s policy). If you wish to check in earlier or leave later, you will need to pay the extra charge (if available). If, due to unforeseen difficulties, the need for a hotel change to another, of similar or higher category arises, the Travel Agency shall not be liable for any further compensation to Travelers.
In case of Traveler’s late arrival at the hotel, without due notice to the hotel, the hotel has the right to cancel the reservation and make the room available for the entire booked period.
As regards the coach trips in Greece, seats are reserved on the order of priority and do not change during the trip. Smoking in the bus is prohibited.
The Traveler should not leave personal items unattended and constantly monitor them (eg cell phones, etc.) in any location (hotel, boat, bus, etc.). Specifically for hotels, it is an international practice not to take responsibility for money or valuables left in the room.
Our Travel Agency has taken out insolvency protection with insurance company. The insurance policy covers, inter alia, the insolvency of the Travel Agency and Travelers irrespective of their place of residence, place of departure or place of purchase of the Travel Services. The insurance policy number and details of the insurance company are detailed in Annex II attached hereto.
The Travelers take responsibility of the transportation of their luggage, whether or not accompanied by representatives of our Travel Agency. In the event of damage or loss, the applicable international regulations apply to all means of transport and hotels and in this case, liability shall be limited as provided therein. Our Travel Agency shall not be held responsible for what is contained in the luggage.
The Travel Agency places great importance on the security of your electronic transactions and takes all the necessary measures, with the most advanced and modern systems, to strengthen online security. All information about your transactions and your personal data is kept secure and confidential. The security of the Travel Agency’s online store is achieved through the following methods:
To ensure the privacy of your data transfer, we use the SSL encryption protocol.
Access to Travel Agency systems (servers) is controlled by a firewall, which allows users to use specific services while blocking access to systems and databases with confidential information and data of the Travel Agency.
iii) Encryption
The system of the Travel Agency first decrypts the information it receives using the same key (predetermined when you connect to the service) and then it processes it. The Travel Agency’s systems send back information with the application of the same encryption process.
Wherever you may enter your personal data at the Website (passwords, addresses, phones, credit cards, etc.) a SSL encryption applies.
Encryption is basically a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key. Τherefore, every time you send information to the system, your browser first encrypts it using a key [insert key] and then it sends it to the system.
Our Travel Agency considers confidentiality to be self-evident. The same basic principles that apply to classical transactions also apply to e-commerce. All information transmitted by the user to the Travel Agency is confidential and the Travel Agency has taken all necessary steps to authorize transactions only to the extent necessary in the context of the provision of services. Some of the measures taken are the following:
iii. Where the Travel Agency uses third parties to support its systems, it shall ensure confidentiality. For more information on how the Travel Agency processes personal data, please see our Privacy Policy.
15.1 Alternative Dispute Resolution Procedure
The Directive 2013/11/EC, transposed into national law with Joint Ministerial Decision 70330/2015, and the Regulation 2013/524/EU on Online Dispute Resolution (ODR), provide the possibility for consumers to seek online dispute resolution through the Alternative Dispute Resolution process across the European Union. Specifically, in cases where the client is a consumer (i.e. any natural person who is acting for purposes which are outside his trade) and faces any problem with his/her purchases through the Website, he or she may submit a complaint through the single EU-wide ODR Platform to approved dispute resolution entities registered on the following platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage) (“ADR Entity”). Directive 2013/11/EC applies to procedures for the out of court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR Entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.
Regulation 2013/524/EU applies to the out-of-court resolution of disputes concerning contractual obligations stemming from online sales or service contracts between a consumer resident in the Union and a trader established in the Union through the intervention of an ADR Entity listed in accordance with Article 20(2) of Directive 2013/11/EU and which involves the use of the ODR platform.
15.2 HATTA Amicable Settlement Procedure
The Travel Agency and the Traveler undertake to resolve in good faith any dispute that may arise in the performance of the travel contract.
Failing that, the parties undertake to resolve the dispute amicably taking recourse to the Hellenic Association of Travel and Tourist Agencies. If the amicable settlement of the dispute is not possible, the courts of Athens shall be competent as further described in Section 16.
To the extent permitted by law, the Booking Conditions shall be governed by and interpreted in all respects in accordance with the substantive laws of Greece. You agree that except as specified herein, any disputes directly or indirectly arising out of or relating to the Booking Conditions shall be resolved exclusively in the courts of Athens, Greece. You hereby irrevocably consent to such venue and to the exclusive jurisdiction of any such court over any such dispute.
The Travel Agency reserves the right to modify or change the contents of the Website at any time without prior notification to the Users.
We may also amend these Booking Conditions at any time by posting the amended terms on the Website. Our right to amend the Booking Conditions includes the right to modify, add or remove terms. The Travel Agency notifies Users through the current Website when there is any change in the Booking Conditions. Any modification or change does not affect and does not apply to transactions which have already been placed. The visitors/Users agree to act in accordance with good faith and fair dealing and bear the responsibility to check regularly whether these usage terms have been modified if they re-visit the Website. Your continued access or use of our services constitutes your acceptance of the amended terms. The terms of use and conditions that apply to the use of the Website and the transactions executed through it, do not contradict provisions of the mandatory laws of Greece.
If any section or sections of these Booking Conditions are held to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, such holding shall not in any way affect the enforceability of the remaining sections.
If these Terms do not address your question or you wish to report any problem regarding the Website or its contents, please contact us as follows:
By mail:
E-mail:info@thekaseproject.com
Phone Number:+302104122250
Annex I
Key rights under Directive (EU) 2015/2302
— Travellers will receive all essential information about the package before concluding the package travel contract. — There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
— Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
— Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
— The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. — Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
— Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
— Additionally, travellers may – at any time before the start of the package – terminate the contract in return for an appropriate and justifiable termination fee.
— If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
— Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
— The organiser has to provide assistance if the traveller is in difficulty.
— If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. The Travel Agency has taken out insolvency protection with nbr 2224075894. Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of Travel Agency’s insolvency. Directive (EU) 2015/2302 as transposed into national law with Presidential Decree 7/2018 (https://www.taxheaven.gr/law/%CE%A0.%CE%94.7/2018).
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